Hi,
I had experience in consulting the fertility problem in FPA, yes, the staff there are not that friendly and you may have to wait for a few months for the first visit. However, the tests charges are much cheaper than private clinics'. For example, semen analysis is only $150.00. I think it is a good place for a couple to learn and understand themselves more about the fertility matter if waiting time is not a big concern. FPA will not provide treatment even they can help you to find out the cause, they will only refer you to public hospital.