I think Truly Scrumptious is a "homemade" bakery. Each time we've ordered (only twice), it's always been delivered at the venue by the hubby or domestic helper. Any communication was done via email.
I asked the lady the location and she said they are in the New Territories in an idustrial area with no shop, that's why it's all online. A local delivery company delivered my order, maybe the hubby did the deliveries when they first started up.