Dr. Lord attended the birth of my son, a year ago. She was exactly what I needed.
When searching for an OB, after experiences with three wishy-washy OBs (All three had "great" bedside manners but never really satisfactorally answered my questions and left me feeling a bit nervous--I had had a semi-complicated pregnancy.), I knew I needed an OB with excellent experience, sharp intellect and decisiveness that made me feel confident in their judgement. I had heard about Dr. Lord and her "no-nonsense" style. I also never heard a complaint regarding her skill as an OB. (She is well respected, even among hypnobirthing/natural birth advocates.) After my first appointment with her, I was sold. She read me well and when it was game time, knew exactly the right things to say to "encourage" my efforts. True, her bedside manner is a bit dry, a bit direct and definitely not warm and fuzzy. But I also found her to have a sly sense of humor and to genuinely care about me, as her patient.
From a certain standpoint, I can understand why she didn't want to see the poster who wasn't planning on delivering at Matilda. It doesn't make any sense for her to start care for someone that she cannot follow through with. But, I also totally understand how her abrupt nature could upset someone, especially if they are worried about their baby. It's a very sensitive time and you would think an OB would understand that better than anyone. I am sorry you went through that. I remember the anxiety all too well and the one thing you need at that moment is an answer. (RE: her lateness--most OB's are late on occassion. They're delivering babies.)
Anyway, just wanted to put my experience in the mix. Dr. Lord was a great choice in doctor for me throughout my pregnancy. (Also must say the staff at her practice were very kind. Yes, it gets crazy busy, but they do care!)