On a completely opposite and happy note, I had a terrific surprise with the JW Marriot hotel almost 2 years ago. I was at the ballroom attending a day conference, wanted to pump milk, and did not want to pump in the toilet cubicle. Went up to the reception desk, asked if they had a nursing room. The woman on duty said I could use one of the hotel guest rooms! She showed me up to one of the rooms that had just been cleaned (it was late morning). I was done in 15 mins and thanked her profusely. I never did get round to sending a thank you note but that experience still stands out in my mind. I don't know if that was a one-off experience or the hotel policy.