Hi there,
I had my BB at Sanitorium and my experience was so so. I have stayed there before and the nurses there were wonderful. However I agree with Pea soup that some of the nurses in the baby room are not that nice. I guess they have some many babies crying and so many mothers asking them the same questions and some mothers just can't get it right so they can be a bit impatient and frustrated. I found them unhelpful and unfriendly for the first few days and then later they seem to have warmed up or know me better so they became more helpful and friendly. In the end, I brought them chocolates to thank the nurses.